my grandson was just hacked . the jerk locked him out of his ps* and changed the e mail...

GetHuman-haysbp's customer service issue with Playstation from June 2018

Help with my Playstation issue
my grandson was just hacked . the jerk locked him out of his ps* and changed the e mail and his sign in info . took everything we just bought him online . save the world ect can you help
I trust that Playstation will make this right and come up with a resolution that is fair.
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Playstation

Customer service issue
Reported by GetHuman-haysbp
Jun 3rd, 2018 - 18d ago
I have an issue with Playstation too
Fixed
Seen by 3 customers so far
Similar issue to 65 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-haysbp started working on this issue
Jun 3rd 7:02pm
GetHuman-haysbp indicated the issue is not fixed yet.
Jun 3rd 9:06pm