hi my childs account on ps* is down as an adult, how do I change it to child so I can l...

GetHuman640361's Technical Support issue with Playstation from April 2018

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Help with my Playstation issue
Before contacting them, items GetHuman640361 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
GetHuman640361's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman640361 a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman640361's own words:
hi my childs account on ps* is down as an adult, how do I change it to child so I can limit his game play please. ive created parent account so I have but cant change it
I trust that Playstation will make this right and come up with a resolution that is fair.
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Playstation

Technical Support issue
Reported by GetHuman640361
Apr 29th, 2018 - 3 mons ago
I have an issue with Playstation too
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Seen by 1 customer so far
Similar issue to 2344 others
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Timeline
GetHuman640361 started working on this issue
Apr 29th 10:15pm