the download doesn't appear anywhere on the playstation - download Horizons Frozen Wild...

GetHuman-ximara's customer service issue with Playstation from April 2018

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The issue in GetHuman-ximara's own words
download Horizons Frozen Wilds ... the download doesn't appear anywhere on the playstation
when I go to the download in the ps store it says its already installed
I would like a refund if the game will not work
I have an issue with Playstation too
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Playstation

Downloadable content
Customer service issue
Reported by GetHuman-ximara
Apr 24th, 2018 - 6 mons ago
I have an issue with Playstation too
Not resolved
Seen by 1 customer so far
Similar issue to 7643 others
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Timeline
GetHuman-ximara started working on this issue
Apr 24th 9:18pm