Hello, I have purchased a game pass for the next time as every month just to play in Fo...

Hello, I have purchased a game pass for the next time as every month just to play in Fora Horizon *, after the purchase I wanted to start the game but I saw the sad information that my progress in the game (records), the entire career that I did has been wasted for * months, I have nothing. I had losses in a lot of hours and my account shows that I have lost only a few minutes, I even have a different nickname than I should have. I emphasize that I am currently on a new computer and nobody else has access to this account. Earlier I had the xbox game pass ultimate and now I bought the xbox game pass pc, I thought that my records will be because it doesn't make a difference and yet I have nothing, I feel cheated by you especially because there is no mention of you anywhere that I will not have game saves.**Acc: *****@***.com