Hi ,I purchased from Microsoft store Forza Horizon * Deluxe edition as a gift for my s...

GetHuman-edychiri's customer service issue with Playground Games from November 2018

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The issue in GetHuman-edychiri's own words
Hi ,I purchased from Microsoft store Forza Horizon * Deluxe edition as a gift for my son, twice now. First purchase did not worked because we weren't under the same region me and my son, so I asked Microsoft for a refund and I got it. Second time we were both under the same region which was UK ,on all accounts Microsoft and Xbox ,and still the same message: "Contact the seller to get a code that works in your region. This code was purchased in a different region and it can not be redeemed." I have contacted Microsoft again and they recommended that I should ask for a refund again and by the game on my account at first, but the refund request has been denied so they said to contact you ,the game developer. I mention that physically we are in Romania but we changed the region in order make Xbox live work ,few months ago.* I would really like to make this work for my son, if it's possible to get a new code that works in our region.* Regards!
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Playground Games

Customer service issue
Reported by GetHuman-edychiri
Nov 1st, 2018 - a mon ago
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Nov 1st 9:25am