Hi ,I purchased from Microsoft store Forza Horizon * Deluxe edition as a gift for my s...
GetHuman-edychiri's customer service issue with Playground Games from November 2018
Help with my Playground Games issue
First: share to improve GetHuman-edychiri's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-edychiri's next move: send an email to Playground Games.
Tap the button below to start an email to Playground Games- it's the best way to get support from them right now. We'll check later to make sure GetHuman-edychiri got a response or help escalate.
Before contacting them, items GetHuman-edychiri may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-edychiri's own words
Hi ,I purchased from Microsoft store Forza Horizon * Deluxe edition as a gift for my son, twice now. First purchase did not worked because we weren't under the same region me and my son, so I asked Microsoft for a refund and I got it. Second time we were both under the same region which was UK ,on all accounts Microsoft and Xbox ,and still the same message: "Contact the seller to get a code that works in your region. This code was purchased in a different region and it can not be redeemed." I have contacted Microsoft again and they recommended that I should ask for a refund again and by the game on my account at first, but the refund request has been denied so they said to contact you ,the game developer. I mention that physically we are in Romania but we changed the region in order make Xbox live work ,few months ago.* I would really like to make this work for my son, if it's possible to get a new code that works in our region.* Regards!
GetHuman-edychiri did not yet indicate what Playground Games should do to make this right.
I have an issue with Playground Games too
How GetHuman-edychiri fixed the problem
We are waiting for GetHuman-edychiri to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.