Hello worthy Playground-Games Team,**I saw that I got a message in the game in which I...

GetHuman-unvilow's customer service issue with Playground Games from October 2018

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The issue in GetHuman-unvilow's own words
Hello worthy Playground-Games Team,**I saw that I got a message in the game in which I was locked by some online functions, but for ** years? *What did I do to be banned for ** years?**The Ultimaterelease starts for me not so good because my Gamedownload does not stop even after ***GB, after abort of the download it worked. *Also, my progress has not risen in the beginning, had to repeat races *-* times. *Amounts were also frozen, after online session, I suddenly got successes that I did not accomplish.**I started the game with a friend again, the intro until you are in the Horizon squad took about * hours yesterdaym, I did not have this long intro (* Hours) on this account. *I made the start race (Senna, Winter, show race with motorcycles, Senna) then came the first race (next to the festival) then * * of the film set, then the * first dirt events. *After that, I was in the squad and could play everything freely. *I did not know that this is not so normal, I noticed only after new beginning.**I hear from some glitches after my Ban! *I swear to you that I did not use any glitches. *the rank system was spinning very hard for me, level went up and down, my money also changed very weird (money I won in races was not added). *I noticed this especially in online sessions, when I went into solo mode, it was quite stable.**Also I have looked at all designs on my vehicles and deleted offensive content. *Unfortunately you do not always see every detail when downloading a design (they are only shown diagonally from the front). *In the future I will take a closer look at my designs.**After * Week i get my Club-Tag back and i can klick on "Connect to Horizon Life" it finds a Session but when i will connect it says that the Connection Lost. *With these Errorcode. (attach item)**I plead with her to dissolve the ban, I have not deliberately violated a usage policy.**H. Unverricht (unvilow**)
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Playground Games

Customer service issue
Reported by GetHuman-unvilow
Oct 19th, 2018 - a mon ago
I have an issue with Playground Games too
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GetHuman-unvilow started working on this issue
Oct 19th 11:10am