I have my dues taking out of me checking acct - The annual charge of $**.** is schedul...

GetHuman5321069's customer service issue with Planet Fitness from October 2020

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The issue in GetHuman5321069's own words
I have my dues taking out of me checking acct - The annual charge of $**.** is scheduled for April *st - Because of Covid-** they decided to charge my acct on Oct. *st - They did not notify me of the charge - I did not have $**.** in my acct - And I received an additional charge from my bank of $**.** for insufficient funds - I called Planet Fitness and they said there was nothing they could do - Since they did not let me know they were going to charge my acct on Oct. *st - I feel they should cover my $**.** charge - I always know what is coming out of my checking acct and how much is in it - There are only * times I had insufficient funds - Both were for the annual charge at Planet Fitness - The *st one was my fault - The *nd one I would like a refund for my bank charge* Regards* Gregg Merritt

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Planet Fitness

Customer service issue
Reported by GetHuman5321069
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 788 others
0 customers following this

Timeline

GetHuman5321069 started working on this issue
Oct 2nd, 2020 4:38pm
GetHuman5321069 indicated the issue is not fixed yet.
Oct 2nd, 2020 4:39pm
GetHuman5321069 indicated the issue is not fixed yet.
Oct 2nd, 2020 4:39pm

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