I went in to the club that I chose (Euclid Ave San Diego California) on February...

GetHuman4481442's Refund a Charge issue with Planet Fitness from March 2020

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The issue in GetHuman4481442's own words
I went in to the club that I chose (Euclid Ave San Diego California) on February **, **** to cancel my membership. I have never used it. On that day, the woman at the desk said that it was no problem. My membership would be terminated as of that day. She did not issue me a barcode or anything. It was strictly a cancellation visit. I was charged $** for the month of February and now $** for the month of March. I contacted the club via phone today, March **, **** to ask why it is that they are still charging me when I had canceled in accordance to the instructions on your website. I cannot go in person nor use the club even if I wanted to now because I am sick and according to local public health guidelines, I cannot go out. I should not be charged for the month of March simply because the staff member at the club is incompetent and*or poorly trained. This is an extremely negative experience with Planet Fitness. It is unfortunate that you choose to do business this way.

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Planet Fitness

Refund a Charge issue
Reported by GetHuman4481442
Mar 17th, 2020 - 7 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 1158 others
0 customers following this

Timeline

GetHuman4481442 started working on this issue
Mar 17th 5:52pm
GetHuman4481442 indicated the issue is not fixed yet.
Mar 18th 4:23pm
GetHuman4481442 indicated the issue is not fixed yet.
Mar 20th 9:05pm
GetHuman4481442 indicated the issue is not fixed yet.
Mar 21st 1:01am
GetHuman4481442 indicated the issue is not fixed yet.
Mar 23rd 2:12am