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My bank account was all given to the planet fitness employee as she set up my membershi...

GetHuman-ailineca's Refund a Charge issue with Planet Fitness from February 2020

Help with my Planet Fitness issue

The issue in GetHuman-ailineca's own words

My bank account was all given to the planet fitness employee as she set up my membership and apparently the information hadn’t been in the right section. Therefore it wasn’t charging the monthly payment and resulted in a late fee. I want my $** refunded because it was a system problem not mine and it is my money. Aside from that talking to the gym we go to didn’t help, apparently they don’t have a manager and they have no authorization to give the money back so now not only did they take $** extra dollars but I have to wait until there’s the appropriate person to talk to? Ridiculous.

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Planet Fitness

Refund a Charge issue

Reported by GetHuman-ailineca

Feb 28th, 2020 - a year ago

I have an issue with Planet Fitness too

Fixed

Seen by 6 customers so far

Similar issue to 1134 others

0 customers following this

Items needed

Name on the account

Billing address

Email address on the account

Timeline

GetHuman-ailineca started working on this issue

Feb 28th, 2020 1:29am

GetHuman-ailineca confirmed the issue is fixed. Hooray!

Mar 2nd, 2020 6:29am

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