My bank account was all given to the planet fitness employee as she set up my membershi...

GetHuman-ailineca's Refund a Charge issue with Planet Fitness from February 2020

Help with my Planet Fitness issue
The issue in GetHuman-ailineca's own words
My bank account was all given to the planet fitness employee as she set up my membership and apparently the information hadn’t been in the right section. Therefore it wasn’t charging the monthly payment and resulted in a late fee. I want my $** refunded because it was a system problem not mine and it is my money. Aside from that talking to the gym we go to didn’t help, apparently they don’t have a manager and they have no authorization to give the money back so now not only did they take $** extra dollars but I have to wait until there’s the appropriate person to talk to? Ridiculous.

GetHuman-ailineca did not yet indicate what Planet Fitness should do to make this right.

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Planet Fitness

Refund a Charge issue
Reported by GetHuman-ailineca
Feb 28th, 2020 - a year ago
Seen by 6 customers so far
Similar issue to 1134 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account


GetHuman-ailineca started working on this issue
Feb 28th, 2020 1:29am
GetHuman-ailineca confirmed the issue is fixed. Hooray!
Mar 2nd, 2020 6:29am

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