Hello,** Stopped in to your gym in McHenry. Il and spoke to a manager by the name of...

GetHuman-ajcalles's customer service issue with Planet Fitness from January 2020

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The issue in GetHuman-ajcalles's own words
Hello,** Stopped in to your gym in McHenry. Il and spoke to a manager by the name of Jay Hawk. I asked him if I could try out the gym and he informed me it was a $**.** charge. I asked him specifically how long this guest pass was good for and he stated ** days or until Feb**th. I was told at that point if I wanted to move forward as a member, it would be applied against my first month at that Feb **th date. I just went into the gym today and he blatantly deniedthat he made those statements and insisted that he specifically stated one visit.. I would have to conclude that he thought he was pulling one over on me and should understand that what he was doing was bait and switch. It is not a good practice as a manager that is representing a positive corp. please let me know what can be done to make this situation positive.**Thank you,**Tony Callese****-***-****

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Planet Fitness

Customer service issue
Reported by GetHuman-ajcalles
Jan 17th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 1139 others
0 customers following this

Timeline

GetHuman-ajcalles started working on this issue
Jan 17th, 2020 11:33pm
GetHuman-ajcalles indicated the issue is not fixed yet.
Jan 18th, 2020 12:32am
GetHuman-ajcalles indicated the issue is not fixed yet.
Jan 18th, 2020 12:32am
GetHuman-ajcalles indicated the issue is not fixed yet.
Jan 18th, 2020 4:06am
GetHuman-ajcalles indicated the issue is not fixed yet.
Jan 18th, 2020 4:07am
GetHuman-ajcalles indicated the issue is not fixed yet.
Jan 18th, 2020 4:08am
GetHuman-ajcalles indicated the issue is not fixed yet.
Jan 18th, 2020 4:08am
GetHuman-ajcalles indicated the issue is not fixed yet.
Jan 18th, 2020 4:08am
GetHuman-ajcalles indicated the issue is not fixed yet.
Jan 18th, 2020 4:08am
GetHuman-ajcalles indicated the issue is not fixed yet.
Jan 19th, 2020 1:09am

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