I have been trying to cancel my membership for over a year, I am away at college. I hav...

GetHuman-skyleewi's Refund a Charge issue with Planet Fitness from October 2019

Help with my Planet Fitness issue
First: share to improve GetHuman-skyleewi's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-skyleewi may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-skyleewi's own words
I have been trying to cancel my membership for over a year, I am away at college. I have tried multiple times to cancel my membership when I thought I had successfully done it my card was still being charged. When I called to find out the issue the representative had no clue why I was still being charged and referred me to the customer service line. I have never been connected to a representative to resolve my issue only told by a recording to contact my planet fitness location. I haven’t been to a planet fitness facility in over a year yet I have been charged every month. I have lost hundreds of dollars that I cannot afford dealing with this. I would have never signed up for this membership if I would have know I would have to go through all of this to cancel.

GetHuman-skyleewi did not yet indicate what Planet Fitness should do to make this right.

How GetHuman-skyleewi fixed the problem

We are waiting for GetHuman-skyleewi to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Planet Fitness customer problems.
What Is the Planet Fitness Cancellation Policy?How Do I Join Planet Fitness?How Do I Cancel My Planet Fitness Membership?How Do I Freeze My Planet Fitness Gym Membership?How Do I Move My Planet Fitness Membership?
Do you have a customer issue as well?
We can help you get Planet Fitness's attention and get better help faster. Tap below to get started.
Having Planet Fitness issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Planet Fitness

Refund a Charge issue
Reported by GetHuman-skyleewi
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 2437 others
0 customers following this

Timeline

GetHuman-skyleewi started working on this issue
Oct 28th, 2019 3:17pm