I was out of town for a family emergency. I attempted to cancel my membership over the...

GetHuman3682751's Refund a Charge issue with Planet Fitness from October 2019

Help with my Planet Fitness issue
The issue in GetHuman3682751's own words
I was out of town for a family emergency. I attempted to cancel my membership over the phone. Was told it couldn't be done over the phone. I got back home this morning and went to my home club to cancel membership, however the annual renewal was charged and I was told I had to cancel * days prior and the charge would stand.

GetHuman3682751 did not yet indicate what Planet Fitness should do to make this right.

How GetHuman3682751 fixed the problem
The only way I resolved it was to do a stop payment through my bank..There was a fee that was almost equal to what planet fitness charged, however it was the principle more than the money. I also had to close existing checking account and open a new one, as planet fitness requires account and routing numbers for billing, not debit*credit card. The management at planet fitness was unwilling to address the situation. I also filled a complaint with the B. B. B.
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What Is the Planet Fitness Cancellation Policy?How Do I Join Planet Fitness?How Do I Cancel My Planet Fitness Membership?How Do I Freeze My Planet Fitness Gym Membership?How Do I Move My Planet Fitness Membership?
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Planet Fitness

Refund a Charge issue
Reported by GetHuman3682751
Oct 1st, 2019 - a year ago
Fixed
GetHuman3682751 shared how to fix
Seen by 2 customers so far
Similar issue to 2294 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman3682751 started working on this issue
Oct 1st, 2019 2:06pm
GetHuman3682751 confirmed the issue is fixed. Hooray!
Oct 4th, 2019 2:27pm

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