i went into the Hauppauge planet fitness to sign up for a membership for myself and my...

GetHuman3323077's customer service issue with Planet Fitness from July 2019

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The issue in GetHuman3323077's own words
i went into the Hauppauge planet fitness to sign up for a membership for myself and my son. He is ** and i was going to get him a membership so he can go with me or his friends and his dad. and my first visit today, the staff member informed me that i needed a checking accout to join, I asked to pay for a membership for one year in full, and the staff member informed me that they cannot do that. he then told me to just sign up online. *I went home and tried to sign up, when i went to sign my son up for the membership, it gave me a message that to get a membership for my son (under **) i had to go to the club and sign him up in person and sign a waiver (i printed out what it was telling me, and went back to the hauppaugue location, where I was greeted by a different staff member who stated he could not be a member because he was under the age of **. That is not what your web site, and your FAQ states, it states that "you must be at least ** years old to become a member of Planet Fitness. Potential members between the ages of ** - ** years old musat complete their enrollment in the club and have a parent or guardian sign a waiver granting permission for membership, and they must be accompanied by and adult for all *workouts." *now I ask this question?*which is it, can I sign my son up as a member, with me joining as an adult to accompany him (as is stated on your website "also know as advertised" or is this misleading the public "false advertising"*if the policy is that my son could not join, why did your staff not tell me that, and I would not have had to waste a second trip back to the hauppauge locaton. *could you please have someone contact me with the answers to these questions

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Planet Fitness

Customer service issue
Reported by GetHuman3323077
Jul 27th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1859 others
0 customers following this

Timeline

GetHuman3323077 started working on this issue
Jul 27th, 2019 10:26pm

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