My ne is Latricia Ledwell Last year I was interested in signing my son Ernest Ledwell u...

GetHuman2888101's complaint issue with Planet Fitness from May 2019

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The issue in GetHuman2888101's own words
My ne is Latricia Ledwell Last year I was interested in signing my son Ernest Ledwell up at planet fitness on Northfield Warrensville Hts Ohio. I recieved a text stating that they wrote the wrong information down for my debit card so I told them to just.cancel it since ithey didnt get it right when i gave them my card . So my son wanted to join the other day and they told him no because he had a balance of $*** dollars which he never been up thete before. My question is how can we resolve that fee so that he can become a member.
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Planet Fitness

complaint issue
Reported by GetHuman2888101
May 8th, 2019 - a mon ago
I have an issue with Planet Fitness too
Not resolved
Seen by 1 customer so far
Similar issue to 1185 others
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GetHuman2888101 started working on this issue
May 8th 6:34pm