Before contacting them, items GetHuman2608828 may need:
Account holder name, Membership number, Email address on the account, and Billing address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman2608828's own words
Hi. I’m messaging in regards to a payment issue with my gym in Gainesville Florida.*I have been since charged $** for * months fee when I cancelled in January and they did receive the document. I was called but I was out of the country (that’s why I was cancelling the membership) I personally believe that if you get a no answer or that the number isn’t in service especially you should send an email so you make sure the customer is not aware and they will be charged! *I don’t believe the manager Diana handled this dispute well and I asked that since it was a miscommunication error on both sides on charge could be taken off and she argued this.
GetHuman2608828 did not yet indicate what Planet Fitness should do to make this right.
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