Greetings,*I was a member of Planet fitness for almost a year, paying my dues each mont...

GetHuman-cschoner's customer service issue with Planet Fitness from February 2019

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Greetings,*I was a member of Planet fitness for almost a year, paying my dues each month. Due to training equipment at home, I did not utilize my membership and I went into my location to cancel on ********. The same day, a charge was pending for $** for a yearly membership, which I was not going to use. I was told a manager would call to review my request. Never received a call. When I called back two weeks later, I was told that I would be refunded the money. My last call, a few days ago, was that it would not be refunded, this by a manager. I realize the monthly fees and me not utilizing my membership was my choice. But I believe that paying for something, with nothing in return, should be corrected. I am simply asking for the $** to be refunded. Thank you for your time and help.**Best Regards, Chuck Schonert**(Bloomingdale, IL, Planet Fitness)
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Planet Fitness

Customer service issue
Reported by GetHuman-cschoner
Feb 7th, 2019 - 4 mons ago
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GetHuman-cschoner started working on this issue
Feb 7th 2:48pm
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Feb 7th 2:50pm