Cancel my account and stop charging me memberships if you refuse to close my account.

GetHuman-mashayt's customer service issue with Planet Fitness from October 2018

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The issue in GetHuman-mashayt's own words
Cancel my account ... I have tried to cancel in person with the manager of the pflugerville location who refused to cancel my account due to my balance being $**. I told him that I am not paying anymore money than I have for this unused membership just to cancel. It's not right to keep my account open and not let me close it so now Im sure i owe multiple months because i couldnt just cancel with you guys. I didnt use the membership not once. I called and tried to have my account cancelled through your customer service, tried calling the pflugerville gym and having them help me cancel on the phone. They said I had to come in person which when I FINALLY got the time to go take care of it I am told I owe a month now and cant cancel.
I've allowed planet fitness to take money for about a year every month for the gym membership I signed up for but never went not once. The effort its taking to cancel a gym membership is totally unnecessary to put your customers who have supported you until they decide to go elsewhere or cancel. Its not a respectable practice whatsoever.
The least they could do is override the remaining balance (especially when it was only $**) and allow my cancellation. I feel like it would be fair due to the many months and payments I paid for a membership I didnt utilize. I allowed the payments to keep coming out for a long time before I started this quest to cancel.
I wasn't a customer I never used my membership
Just this and going to call their corporate HQ
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What Is the Planet Fitness Cancellation Policy?How Do I Join Planet Fitness?How Do I Cancel My Planet Fitness Membership?How Do I Freeze My Planet Fitness Gym Membership?How Do I Move My Planet Fitness Membership?
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Planet Fitness

Gym membership
Customer service issue
Reported by GetHuman-mashayt
Oct 19th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 195 others
0 customers following this


GetHuman-mashayt started working on this issue
Oct 19th, 2018 3:10am