Before contacting them, items GetHuman-mashayt may need:
Account holder name, Membership number, Email address on the account, and Billing address
The issue in GetHuman-mashayt's own words
Cancel my account ... I have tried to cancel in person with the manager of the pflugerville location who refused to cancel my account due to my balance being $**. I told him that I am not paying anymore money than I have for this unused membership just to cancel. It's not right to keep my account open and not let me close it so now Im sure i owe multiple months because i couldnt just cancel with you guys. I didnt use the membership not once. I called and tried to have my account cancelled through your customer service, tried calling the pflugerville gym and having them help me cancel on the phone. They said I had to come in person which when I FINALLY got the time to go take care of it I am told I owe a month now and cant cancel.
I've allowed planet fitness to take money for about a year every month for the gym membership I signed up for but never went not once. The effort its taking to cancel a gym membership is totally unnecessary to put your customers who have supported you until they decide to go elsewhere or cancel. Its not a respectable practice whatsoever.
The least they could do is override the remaining balance (especially when it was only $**) and allow my cancellation. I feel like it would be fair due to the many months and payments I paid for a membership I didnt utilize. I allowed the payments to keep coming out for a long time before I started this quest to cancel.
I wasn't a customer I never used my membership
Just this and going to call their corporate HQ
I have an issue with Planet Fitness too
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