I recently joined a new club in Lansing IL. It hasn’t open yet, but the hours are poste...

GetHuman-mckidd's customer service issue with Planet Fitness from October 2018

Help with my Planet Fitness issue
The issue in GetHuman-mckidd's own words
I recently joined a new club in Lansing IL. It hasn’t open yet, but the hours are posted online. They close at * pm most days, and one day they close at * pm. I joined there because it would have been convenient for me to go after work. I get off at **, and don’t get home until ** pm. Why weren’t we informed that this club wasn’t open ** hours like the one in Hammond Indiana? I can’t go before I go to work. Why are the hours so different from other centers? I will have to cancel my membership!
GetHuman-mckidd did not yet indicate what Planet Fitness should do to make this right.
I have an issue with Planet Fitness too
How GetHuman-mckidd fixed the problem
We are waiting for GetHuman-mckidd to fix the problem and share the solution with the rest of us customers.
Please help with my Planet Fitness issue
Do you have a customer issue as well?
We can help you get Planet Fitness's attention and get better help faster. Tap below to get started.
Having Planet Fitness issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Planet Fitness email you?
This email address isn't valid

Planet Fitness

Customer service issue
Reported by GetHuman-mckidd
Oct 15th, 2018 - 2 mons ago
I have an issue with Planet Fitness too
Fixed
Seen by 3 customers so far
Similar issue to 188 others
0 customers following this
Items needed
Account holder name
Membership number
Email address on the account
Billing address
Timeline
GetHuman-mckidd started working on this issue
Oct 15th 10:26pm
GetHuman-mckidd indicated the issue is not fixed yet.
Oct 15th 10:29pm