Bought membership for my son who did not cancel and Planet Fitness hit me with a monthl...

GetHuman937681's customer service issue with Planet Fitness from August 2018

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The issue in GetHuman937681's own words
Bought membership for my son who did not cancel and Planet Fitness hit me with a monthly fee and an annual fee. They say I have to come in person to cancel. they charged my debit card $** yesterday and today I want to cancel but they won't refund me. I guess this will teach me not to buy a gym membership for another person but I don't understand why they cannot refund my $** when I just caught this on my debit card yesterday.
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Planet Fitness

Customer service issue
Reported by GetHuman937681
Aug 1st, 2018 - 9 mons ago
I have an issue with Planet Fitness too
Not resolved
Seen by 2 customers so far
Similar issue to 94 others
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Timeline
GetHuman937681 started working on this issue
Aug 1st, 2018 11:43am