I have been trying to cancel since September. Club still tells me I owe $** from that m...

GetHuman-mikabusc's customer service issue with Planet Fitness from June 2018

Help with my Planet Fitness issue
I have been trying to cancel since September. Club still tells me I owe $** from that month. Yet they still keep charging me. I have tried to cancel * times. Why won't they just cancel it. They've taken their $** every month. Yet I owe $**?? I haven't been there since the month before September.
I trust that Planet Fitness will make this right and come up with a resolution that is fair.
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Planet Fitness

Customer service issue
Reported by GetHuman-mikabusc
Jun 25th, 2018 - 2 mons ago
I have an issue with Planet Fitness too
Fixed
Seen by 10 customers so far
Similar issue to 45 others
0 customers following this
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Timeline
GetHuman-mikabusc started working on this issue
Jun 25th 2:10pm
GetHuman-mikabusc indicated the issue is not fixed yet.
Jun 25th 2:12pm
GetHuman-mikabusc indicated the issue is not fixed yet.
Jun 25th 6:59pm
GetHuman-mikabusc indicated the issue is not fixed yet.
Jun 26th 4:52pm
GetHuman-mikabusc indicated the issue is not fixed yet.
Jun 28th 3:57pm
GetHuman-mikabusc indicated the issue is not fixed yet.
Jun 28th 3:58pm