My name is Nigel Booker*My Agreement or account number was * * **********Account open d...

GetHuman-nigellbk's customer service issue with Planet Fitness from May 2018

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The issue in GetHuman-nigellbk's own words
My name is Nigel Booker*My Agreement or account number was * * **********Account open date **********Account close date:********* *Yet unknown to me, until today, planet fitness continued to bill my account for the membership fee of $**.** per month.**I placed a call to the local store and I was informed that at this location.**. There is no phone records older than ** Hours,**. The manager clear to mention, no rep can close the account over the phone.* I explained you are correct .**. The rep I spoke with that closed my account was not a manager , that is the reason, I was asked to come to the location.*Her response was unsatisfactory, I have a simple request, I would like to* *A. have my funds returned, and no further transactions be made with your company.
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Planet Fitness

Customer service issue
Reported by GetHuman-nigellbk
May 23rd, 2018 - 6 mons ago
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Timeline
GetHuman-nigellbk started working on this issue
May 23rd 8:40pm