My name is Nigel Booker*My Agreement or account number was * * **********Account open d...

GetHuman-nigellbk's customer service issue with Planet Fitness from May 2018

10 views | 565 similar | 0 following
Help with my Planet Fitness issue
First: share to improve GetHuman-nigellbk's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-nigellbk's next move: call Planet Fitness.
The best way to get your problem resolved is to tap the button below to start calling Planet Fitness. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-nigellbk's own words
My name is Nigel Booker*My Agreement or account number was * * **********Account open date **********Account close date:********* *Yet unknown to me, until today, planet fitness continued to bill my account for the membership fee of $**.** per month.**I placed a call to the local store and I was informed that at this location.**. There is no phone records older than ** Hours,**. The manager clear to mention, no rep can close the account over the phone.* I explained you are correct .**. The rep I spoke with that closed my account was not a manager , that is the reason, I was asked to come to the location.*Her response was unsatisfactory, I have a simple request, I would like to* *A. have my funds returned, and no further transactions be made with your company.

GetHuman-nigellbk did not yet indicate what Planet Fitness should do to make this right.

How GetHuman-nigellbk fixed the problem

We are waiting for GetHuman-nigellbk to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Planet Fitness customer problems.
What Is the Planet Fitness Cancellation Policy?How Do I Join Planet Fitness?How Do I Cancel My Planet Fitness Membership?How Do I Freeze My Planet Fitness Gym Membership?How Do I Move My Planet Fitness Membership?
Do you have a customer issue as well?
We can help you get Planet Fitness's attention and get better help faster. Tap below to get started.
Having Planet Fitness issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nigellbk fixes it.
This email address isn't valid

Planet Fitness

Customer service issue
Reported by GetHuman-nigellbk
May 23rd, 2018 - 5 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 565 others
0 customers following this
Items needed
Account holder name
Membership number
Email address on the account
Billing address


GetHuman-nigellbk started working on this issue
May 23rd, 2018 8:40pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies