Hello I am a new member to planet fitness and I just moved from the place I registered...

GetHuman-evanessa's customer service issue with Planet Fitness from May 2018

Help with my Planet Fitness issue
The issue in GetHuman-evanessa's own words
Hello I am a new member to planet fitness and I just moved from the place I registered. I was not told about any policy regarding not being able to transfer even though I mentioned this to my home club. They said all I had to do was go to my new home gym and transfer. When I went they told me they couldn’t help me and I had to wait ** days. I think it’s terrible service and to make me pay a membership I can’t use for three months? This is not right! I want to use my membership.
GetHuman-evanessa did not yet indicate what Planet Fitness should do to make this right.
I have an issue with Planet Fitness too
How GetHuman-evanessa fixed the problem
We are waiting for GetHuman-evanessa to fix the problem and share the solution with the rest of us customers.
Please help with my Planet Fitness issue
Do you have a customer issue as well?
We can help you get Planet Fitness's attention and get better help faster. Tap below to get started.
Having Planet Fitness issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Planet Fitness email you?
This email address isn't valid

Planet Fitness

Customer service issue
Reported by GetHuman-evanessa
May 22nd, 2018 - 6 mons ago
I have an issue with Planet Fitness too
Fixed
Seen by 7 customers so far
Similar issue to 392 others
0 customers following this
Items needed
Account holder name
Membership number
Email address on the account
Billing address
Timeline
GetHuman-evanessa started working on this issue
May 22nd 11:43pm
GetHuman-evanessa indicated the issue is not fixed yet.
May 23rd 2:21am
GetHuman-evanessa indicated the issue is not fixed yet.
May 25th 2:31am
GetHuman-evanessa indicated the issue is not fixed yet.
May 29th 3:12pm