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GetHuman5301921's Refund a Charge issue with Pizza Hut from September 2020

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The issue in GetHuman5301921's own words
I was trying to get a refund ... I spent £** for a medium pizza made of gluten free dough, the pizza came as a square,more of a small size, I was told this is how the dough came in the store. The pizza was ice cold, cheese and onions etc looked and tasted as though it came from a freezer, terrible. I have no oven to reheat food, as it broke down, and I need to buy a new oven today. They offered to deliver normal dough hot. It came warm and turned cold within * minutes of receiving it. I was so fed up, I did not call back a third time, because I can't allow any upsets. I want a refund, they have inconvenienced me greatly.Most of the pizza went in the bin cold.I also wasted *.* hours in waiting time, back and forth, when I could have gone to sleep with a hot tea instead.i want to complain to them in writing but can't find an address.
As I said my cooker appliance was broken, I had no heating facilities which would of helped, but could not of improved the stale taste. They also don't realise ive had a few pizzas over the years.
They could resolve by refunding my money because the standard of food was poor.
I am a new customer and expected their pizza to be better than shop bought. I could not justify £**.** for what was delivered compared to £*.** pizza in Asda.
Replacing my pizza with a warm one is not acceptable
How GetHuman5301921 fixed the problem

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Pizza Hut

Pizza hut takeaway delivery London
Refund a Charge issue
Reported by GetHuman5301921
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 587 others
0 customers following this

Timeline

GetHuman5301921 started working on this issue
Sep 26th, 2020 12:14am