I started trying to place an order online for delivery at *pm and one of the two locati...
GetHuman2951916's Complaint issue with Pizza Hut from May 2019
Help with my Pizza Hut issue
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Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2951916's own words
I started trying to place an order online for delivery at *pm and one of the two location closest to me (both within * minutes but the only one who would deliver) on Rufe snow, was out of nearly everything I wanted to order. I tried calling the other location and explaining the issue and the *st person I spoke with was very nice and said that they no longer deliver to my location but could probably send one of the drivers anyway but they couldn’t honor my Pizza Hut points over the phone nor most of the other deals. *I called Rufe snow back and they wouldn’t honor anything either, so I went back online and the longer it took the more stuff they were out of and ruder each person was I called as I think I called each * times trying to figure out a way to make this work.*Finally, about **:** I put my order in online at an entirely different location for carry out and placed the order at **:**. I gathered my keys and such and left by **:** it was an * min drive from me and when I got there the door was locked(obviously). The man inside let me in and told me he hadn’t started on anything and tried to call me, but I had no missed calls, and proceeded to tell me that he hadn’t even started and said extremely hesitantly, “I mean, if you want to wait ** min or so...” I cut him off telling him not to worry about it. It would’ve been ready by this point if he had started it when he received the order and I wouldn’t want to put him out by having to do his job... I am SO tired of dealing with Pizza Hut at this point... it’s the only pizza I really like and nearly EVERY time I order from the Rufe snow or *** locations I get, rude employees,(excluding drivers always very kind), undercooked and doughy or over cooked, old pizza and missing order items.*I work in the food service industry, I understand the frustration I really do and that’s why I have never until tonight ordered later than an hour before close* I am extremely understanding even when they’re rude and have never made a complaint or sent anyone back to correct my order because I GET the frustration, but I’m sick of this! I’m sick of paying for food I don’t get, eating uncooked pizza and dealing with rude and lazy people! Pizza Hut wasn’t always like this I spent * hours trying to make an order for delivery because I had just worked an ** hour shift and didn’t want to go anywhere, only to end up driving out after all to a location to send me away. I’m furious! I don’t know what you can do but all I want is my order available, cooked CORRECTLY and to receive everything I ordered and I don’t feel like that’s an extreme request...
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