Ordered $** worth of food, and PH called and asked if I could pick it up myself or if I just wanted to cancel it. And then "corporate" sends an email apologizing, and doesn't even offer a free meal or even a free order of bread sticks!

GetHuman-mdepaolo's Delivery problem issue with Pizza Hut from May 2019

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The issue in GetHuman-mdepaolo's own words
I was trying to order a meal from Pizza Hut that would be delivered, at the very least, to my apartment parking lot. Food was made, and they sat on my order for a while before calling and telling me they couldn't deliver anymore ... Ordered a total of almost $**.** worth of food for delivery today, but store called and told me it could not be delivered (logistical issue), and my options were carryout or refund. I ordered delivery because I couldn't do carryout, so I had no choice but to take the refund. But now I'm hungry and have to find someone else capable of delivering a meal to me. Nothing was offered but a full refund. I'm not a "freebies" kind of person, but it doesn't sit right with me. I have been ordering from Pizza Hut since I was old enough to do it, and I'm ** years old now. I value their pizza quality over their competition. It just doesn't feel right and I'm HUGELY disappointed!**Store Information:****** S Redwood Road*South Jordan, UT****-***-******My Information:*Michael DePaolo****** S Jordan Gtwy*South Jordan, UT ******(***) ***-****
This was especially frustrating because I'm a fan of their pizza, and it's a shame that this one experience has really turned me off from them.
Pizza Hut could make this right by offering me a free meal equivalent to the cost of my original order, and deliver it all to my front door for free
I've been a customer since I was that little kid growing up in Florida. I'm ** years old now. I've made stops at every Pizza Hut I could find on my work travels around the USA. I'm a travel nurse, so seeing something familiar like PH makes a new city feel like home just a little bit more
I've written directly to Pizza Hut corporate
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Pizza Hut

Delivery problem issue
Reported by GetHuman-mdepaolo
May 20th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 2371 others
0 customers following this

Timeline

GetHuman-mdepaolo started working on this issue
May 20th, 2019 12:21am
GetHuman-mdepaolo indicated the issue is not fixed yet.
May 20th, 2019 9:04am
GetHuman-mdepaolo indicated the issue is not fixed yet.
May 27th, 2019 7:24pm

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