I ordered a pizza online and use my reward points to pay for it. When I ordered it I or...
GetHuman2950999's Complaint issue with Pizza Hut from May 2019
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Name on reservation, Billing address, and Email address
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The issue in GetHuman2950999's own words
I ordered a pizza online and use my reward points to pay for it. When I ordered it I ordered an hour in advance and was going to be picking it up at *:** PM. I arrive at *:** and waited five minutes for the front person to search around only to realize that they had not made it. He then informed me that they were out of two of the toppings that I had ordered. And then asked me what toppings I wanted and that he would throw one in and then proceeded to look at the receipt and say “oh you are getting it for free anyway”. Number one problem is I should’ve been called and notified to avoid driving ** minutes one way out of my way to pick it up. The nearest Pizza Hut is ** miles away from me and given I was picking it up for a party that I had to be back for, I could not wait around for them to make me another pizza. This particular Pizza Hut is a very good example of why Pizza Huts are losing business.
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