At *:**pm we ordered * pizzas, * pasta, wings, cheese sticks and two desserts all total...

GetHuman-laurahhi's customer service issue with Pizza Hut from February 2019

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The issue in GetHuman-laurahhi's own words
At *:**pm we ordered * pizzas, * pasta, wings, cheese sticks and two desserts all totalling $**. Got an email confirmation and said our food would be delivered at *:**... at **:** with no delivery we began to call and did so till **:** no one ever picked up. Ended up driving to the restaurant to only be told that they never received the order... yet we got a confirmation email and the website tracking site said our order was being made. I’m very upset at this situation, the least they could have done was pick up the phone and let us know that the order was never placed and not have us waiting for our food.
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Pizza Hut

Customer service issue
Reported by GetHuman-laurahhi
Feb 18th, 2019 - 8 mons ago
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Items needed
Name on reservation
Billing address
Email address
GetHuman-laurahhi started working on this issue
Feb 18th 5:12am