Hello, how you doing Pizza Hut ? *my name is Gabriela A and I’m a YouTube blogger, toda...

GetHuman2225742's customer service issue with Pizza Hut from February 2019

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The issue in GetHuman2225742's own words
Hello, how you doing Pizza Hut ? *my name is Gabriela A and I’m a YouTube blogger, today February ** I decide it to blog about the All star basketball game *You know ? Have the my family together at home, eat some food & enjoy the game but stuff like that but, unfortionaly everything went wrong .**Am usually an every week costumer for you guys, if not more then once a and I know you can check in the system with my adress or card number and I love going to you guys because, I do have a big family and I think the * dollar line up it’s an delicious and amazing deal but, the store I usually oder from has given me a couple problems to start with, the manager there it’s extremely rude , I have no idea how he became the manager like that but all the issues I usually let them fly because I do have more important things to do like take care of my family BUT TODAY “ February ** ****” *I can say that I will never ever go back to Pizza Hut , First I called Pizza Hut like any other week And put in my usual oder from the * dollar linen up, spend about ** dollars like usually, One hour later I call the store and ask them if they know where my food could be because it’s been a hole hour and the manager says “ It should be there soon “ *So I said ok and just waited for my food, *Once my food got here it was wrong,*One of the pizzas was completely wrong *And I kinda felted like the was going to be an Isue because because when the guys was taking my oder he didn’t know a lot of stuff in the menu or that you could add toppings to the * dollar line up ,*Anyways, I had oder * pizzas *both of them with pepperoni *One with extremely light cheese because I do have people in my house that are allergic, To that same pizza I had told them to add bacon on half and olives on the other half, the other pizza was just add jalape*os,**When my food was deliver *The first pizza with jalape*os was fine and the second one had half olives and extra cheese, on the other half was bacon and light cheese and when I saw my reacipt they had actually charge me for extra items *When I call back to the store the manager instead of helping me solve the problem *He starts being extremely rude as I’m trying to talk he interups me and says *“ I aldready spoke to my driver we going to refound the extra item we charge you for, what else do you want “**And I told him that it wasn’t just the extra item they charge but my pizza was wrong and that I kinda wanted to eat my pizza and wings together but the driver only wanted to take the pizza back , after he starts getting rude saying why would they take the wings back if they are not wrong and I explain to him once again that all I wanted all my food together like I oder it * *After that the manager Jason Grey starts *Getting extremely rude telling me a bunch of rude comment, screaming at me and telling me to “ TO BE QUIT “ *over and over again **So at this point I just wanted to hang up and not even speak to him because the way he disrespected me and just call my bank for the refound and not even deal with him but I did had a lot of people at my house for the game waiting to be fed **I do have a video to back up what I’m saying and prove how disrespectful and unprofessional the manager Jason Grey was being & all the mean stuff he kept saying to me Because, I was recoring a video for my YouTube Channel .**I really do love Pizza Hut but after this *I could never go back to and be disripected the way this man disrepcted me **Thank you so much for your time and I hope this doesn’t stay the way it is **God bless you ... bye bye
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Pizza Hut

Customer service issue
Reported by GetHuman2225742
Feb 17th, 2019 - 8 mons ago
I have an issue with Pizza Hut too
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GetHuman2225742 started working on this issue
Feb 17th 4:48am