I placed an order online on Saturday ****** My email confirmation said it would be...

GetHuman-taytre's customer service issue with Pizza Hut from February 2019

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The issue in GetHuman-taytre's own words
I placed an order online on Saturday ****** My email confirmation said it would be **-** min delivery to arrive at *:** pm at *:** I called to ask where my pizza was, and the manager said it's on the way. I said it was supposed to be here by now I need to know where it is. I have children to feed that need to go to sleep. She was very rude and said you can't get a free pizza until it's been over an hour. I said I’m not trying to get a free pizza, but I want to know why it's not here and being that I'm the customer spending money you should be more empathic to the situation. She then started to argue with me and hung up in my face. Her name is Elana. The receipt says unit******* the phone number for the store I called is ***-***-****. This manager was so unprofessional and rude. She said they messed up my order at the call center quoting me the wrong delivery time and that they were on a ** min wait. I told her several times I didn't order through the call center. I ordered online, and it said **-**mins. She said she didn't have anything to do with that which sounds ridiculous. After she argued with me and hung up. I called back and someone else answered the phone and I asked for the manager’s name the person wouldn't give it to me. They too argued with me and hung up in my face. So, I called the call center and asked for a manager. At this point I have been hung up on twice by people that work for your company. I spoke with Deon he was the only person I spoke to from your company that had sense that night. He was very polite and understood the situation. At this point I was upset, and he managed to calm me down. He also said that the store wasn't on a ** min wait but at that point a ** min wait. Still wasn't the time I was quoted online but wasn’t what Elana said (Deon gave me her name). So not only was Elana very rude, argued with me but was also lying. Deon refunded me my money for the order. And like I told Deon I spend too much money with your company to be treated this way. This is unacceptable.
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Pizza Hut

Customer service issue
Reported by GetHuman-taytre
Feb 6th, 2019 - 4 mons ago
I have an issue with Pizza Hut too
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GetHuman-taytre started working on this issue
Feb 6th 1:43pm