Placed a delivery order (*************************) online at *:**p cst. The online tra...

GetHuman1837260's customer service issue with Pizza Hut from December 2018

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The issue in GetHuman1837260's own words
Placed a delivery order (*************************) online at *:**p cst. The online tracker received via text showed the order still being made at *:**p cst so I called the store. The young fellow who answered was courteous but not helpful as he was unable to locate my order* however, he did inform me that they had run out of dough. His manager was able to locate my order and told me it was cancelled after serval attempts to call me were unanswered. I assure you if you check your phone records - and I will gladly share mine - there were no calls to me. None. I know they had the correct number because I received the confirmation text with tracking URL. Here’s the concern, I’ve patronized one of your competitors for * years since moving here and decided to try out Pizza Hut because we had family in and wanted to try something different. Pizza Hut totally failed. Failed on delivering the order. Failed on communicating with me. And failed on the poor explanation by the store manager. **Desired outcome:**. Please assure me that my card is not charged for $**.** on this order**. I’m not seeking anything free or coupons, etc. I won’t ever attempt patronize Pizza Hut again. **Thank you**Aaron

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Pizza Hut

Customer service issue
Reported by GetHuman1837260
Dec 27th, 2018 - 3 years ago
Fixed
Seen by 34 customers so far
Similar issue to 1049 others
0 customers following this
Items needed
Name on reservation
Billing address
Email address

Timeline

GetHuman1837260 started working on this issue
Dec 27th, 2018 2:09am
GetHuman1837260 indicated the issue is not fixed yet.
Dec 27th, 2018 2:09am

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