I bought a big box and a drink I ordered it for delivery online and it was about ** min...

GetHuman1720358's customer service issue with Pizza Hut from December 2018

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I bought a big box and a drink I ordered it for delivery online and it was about ** minutes after I ordered it and it was confirmed i called to see why it was taking so long and they told me how it wasn’t set for delivery it for carry out even though I had typed in the address twice for it. Well when I asked to get it delivered instead they said they would have to charge me for the delivery tax and I said that was fine. I then asked if the original payment would drop and the new one go through and they told me yes but I looked on my bank account and I was charged for both the carry out and delivery. The original cost was like $** and then when they changed it, it was $** but it said I have paid for both of them and the $** is suppose to be the one that dropped and the $** was suppose to be the only one to go through. And we also didn’t get our drink after all that. I just want the first one off my bill and that money back but the $** one is the only one that was suppose to go through.
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Pizza Hut

Customer service issue
Reported by GetHuman1720358
Dec 9th, 2018 - 5 mons ago
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Name on reservation
Billing address
Email address
GetHuman1720358 started working on this issue
Dec 9th, 2018 1:01am