This was the most terrible customer service i ever recieved in my life. The manager Sab...

GetHuman1677334's customer service issue with Pizza Hut from December 2018

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The issue in GetHuman1677334's own words
This was the most terrible customer service i ever recieved in my life. The manager Sabrina is mentally ill. She threatened me and got verbally abusive with me. All started when i came to pick up my pizza and it was made incorrectly with missing toppings. When i asked them to remake the pizza the manager, sabrina, came out and said they could but it would take about ** to ** minutes. I told her thats fine i will be back in ** minutes i have to go pick up my son and i will be back. When i got back she acted like she did not remember me and denied completely saying she would remake the pizza. She looked out of it dazed and confused not sure if she is mentally ill or just doped up and high on drugs. She said they just simply did not have a remake for me and would not make it. I told her i paid for pizza i recieved no pizza so i needed the remake or my money back she refused to do either one and called me a *****. I said i was not leaving untill they gave me my pizza or a refund. She then preceeded to cuss saying to her coworker "i am going to beat that b****'s ***" tryed coming toward me like she was going to attack me over the counter. I backed up and the coworker was holding her back. I told her i was going to call the cops on her and i did. The other employee came out to appologize said she is not right in the head and gave me a replacement pizza he made for me. He wanted me not to go thru with the police report. I told him it was too late. I had my one year son and was terrified. Honestly this place is so ghetto. And the staff are incompetent. Service is horrendous and this woman, Sabrina, should not even work here let alone be the manager. I even saw her kissing one of the employees outside then they were fighting in the back and she punched him in his stomach he stormed out. This place is rediculous and should be shut down! Illegal and unacceptable behavior. I am appalled!**Pizza Hut on Winchester in San Jose
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Pizza Hut

Customer service issue
Reported by GetHuman1677334
Dec 3rd, 2018 - 6 mons ago
I have an issue with Pizza Hut too
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GetHuman1677334 started working on this issue
Dec 3rd, 2018 7:27am