Ordered a free pizza (because the same pizza hut was over * hours late with my last ord...

GetHuman1664718's customer service issue with Pizza Hut from December 2018

Help with my Pizza Hut issue
The issue in GetHuman1664718's own words
Ordered a free pizza (because the same pizza hut was over * hours late with my last order). This delivery is over two hours late. I refused to pay for the pizza and felt it should have been free after * separate * hour delivery times, especially since I ordered at *:**pm, before the big rush. They refused to give me the pizza for free, so I cancelled the order. Terrible customer service, manager didn't speak to me himself and had someone else do it. Also, I was on hold for almost ** minutes after they initially answered and spoke with me before someone came back to the phone and I think they forgot about me completely.
GetHuman1664718 did not yet indicate what Pizza Hut should do to make this right.
I have an issue with Pizza Hut too
How GetHuman1664718 fixed the problem
Call corporate. You'll be on hold for like **-** minutes, but they'll handle the problem. If it's a serious problem at the location like it was at mine then know that your report will go to the district manager, not the local manager. Also, you'll likely get coupons for free pizza, and typically those coupons are good at any pizza hut for * year so you don't have to use the lousy one you're complaining about.
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Pizza Hut

Customer service issue
Reported by GetHuman1664718
Dec 1st, 2018 - 6 mons ago
I have an issue with Pizza Hut too
GetHuman1664718 shared how to fix
Seen by 5 customers so far
Similar issue to 841 others
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GetHuman1664718 started working on this issue
Dec 1st, 2018 12:02am
GetHuman1664718 confirmed the issue is fixed. Hooray!
Dec 1st, 2018 12:42am