Pinterest Customer Service Issues

Recently, I had to restore my iPhone from an older backup. However, when I attempted to access Pinterest through my app connecting with Facebook, I was directed to my son's Pinterest page instead. My son's page is unrelated to my Facebook account. Unfortunately, I no longer have access to the email account linked to my Pinterest. I have been using Pinterest since its inception and am distressed about losing access to my boards and connections. I kindly seek assistance in retrieving my boards and understanding why I am linked to my son. Thank you for your help! - S. Gardner

My account has been suspended, and I believe there was no violation of any rules. When trying to log into Pinterest, I received a message instructing me to follow steps provided in an email. However, I haven't received any such email. Despite my thorough search through my email account, including all folders, I haven't found the message. I have reached out to Pinterest three times in the past two weeks, but I have not received a response. Using Pinterest is important to me as I rely on it to learn pottery techniques since I cannot attend local classes. Reactivating my Pinterest account is crucial, and I trust that Pinterest will reach out to me to resolve this matter. Thank you for your assistance.

I am experiencing difficulties with Pinterest on my computer. The website is not displaying pin descriptions, and when I access my account, a blank white page appears with no saved boards or pins shown. When trying to explore or follow, the site only displays a spinning wheel indefinitely. Clicking on notifications or settings does not elicit any response. Searching for terms like "shrimp" yields no results. I have tried various actions to resolve the issue, but the problem persists. It is worth noting that my iPad and phone have no such problems with Pinterest, only my computer. This issue arose after my computer went to sleep while Pinterest was open and occurred upon re-logging in. I am unable to view my saved boards and pins or even log out of the website. Any assistance in resolving this issue would be greatly appreciated. Thank you for your help, Scott M.

I am having trouble accessing my account on Pinterest. Originally, I used a different email address but it turns out I used another one. Despite entering the correct email now, it keeps asking me to set up a new account, which I don't want. Every time I return to Pinterest, it redirects me to the account setup, which is frustrating. I have attempted multiple times to exit the account setup page without success. I don't want to create a new account with this email if I already have one. I wish there was a link to go back to the sign-in page. This experience has been very frustrating for me.

I am hoping to clarify my issue for better understanding and receive guidance on how to merge account #2 into account #1 to eventually delete account #3. Account #1 is my original and only account set up in [redacted]. You can contact me at [redacted] Under the name Davie Robinson/daviedearest, this account with 1,[redacted] followers and 1,[redacted] following shows the correct profile picture but has a picture of a young black girl in the small circle on the upper right, similar to the issue in account #3. Account #2 was not created by me, but it displays my information with some alterations and my bike as the profile picture. It has 4 followers and is following 20 accounts. I want to merge and tidy up this account into the original large account #1. Account #3 under the name davierobinson, not associated with me, uses the same picture as in the small circle of my account #1. It has 0 boards and 15 followers. Once accounts #1 and #2 are sorted out, I would like account #3 removed. I am worried that deleting account #3 could affect my original account #1 with years of collected boards and pins. I appreciate any speedy assistance to resolve this. Thank you for your help.

I want to keep Account #1, but I would like to change the URL to DavieRobinson/AttiqueBoutique. Account #2 is the only account I have been able to access for months, called Davie2277. I have been pinning to it and adding boards, but I would like to clean up and consolidate it with Account #1. Account #3 doesn't have any boards. There are pictures on it that are not mine, but the same picture comes up in a small circle at the top-right corner of my Account #1. I'm hesitant to make any changes to Account #3 for fear of losing access to Account #1.

I would like to address some issues I am having with my accounts on Pinterest. Account 1 with the URL Davie Robinson/daviedearest is my original personal account created in [redacted]. Despite showing my correct profile picture, there is a picture of a young black girl in the upper right circle (which belongs to account 3). I wish to change the URL to Davie Robinson/AttiqueBoutique while keeping the same email. Account 2 with the URL Davie2277 is a secondary account created without my input. Lately, when I pin something, it redirects to this account with an altered bio and a profile picture of a bike. I want to merge this account with my primary account #1 created in [redacted]. Account 3 with the URL davierobinson is not mine and has a profile picture of a young black girl. Once accounts 1 and 2 are fixed, I would like to have this account deleted. Please reach out if you need further details. Thank you for your prompt assistance in resolving this matter. Apologies for any delay; I had trouble figuring out the correct procedures and contact information.

I downloaded the app on my iPhone, but due to being disabled from a stroke, heart attack, and legal blindness, handling the app on my sensitive phone was challenging. This morning, I received a free ebook download offer but couldn't utilize it on my phone. I installed the app on my desktop now. Is the offer still valid? I have a deep passion for fashion, with a background in designing and manufacturing clothing. I always create unique styles and enjoy receiving compliments from people of all ages and backgrounds. Despite not being able to wear shoes, I embrace different styles like Chuck high-tops or hiking boots. Your site has great appeal to me as I continue to organize my extensive wardrobe and cherish finding creative fashion solutions. Thank you for your wonderful platform.

Hi Mary-Elizabeth, I'm writing to inform you that your Pinterest account has been suspended due to activity that violates the spam policies. Spam on Pinterest includes saving excessive unwanted or repetitive content, attempting to manipulate the system, or sharing deceptive or unsolicited commercial messages. This action is taken to ensure a positive experience for all users. If you believe this suspension is an error, please click on the provided link for us to review your account within the next 48 hours. I understand your confusion, and at 74 years old, engaging with pins from others and sharing news articles from sources like the Washington Post should not be considered spam behavior.

My boyfriend purchased Mother's Day gifts from an advertiser on Pintereats called Rosewood Wholesaler about a month ago, spending over $80. I've been eagerly waiting for my order containing 3 swimsuits, yoga pants, and 2 shirts, but they never arrived. Today, I discovered that Rosewood Wholesaler is no longer on Pintereats, and the same items are now listed under a different company's name. This is upsetting as it was a significant amount of money for us, and now I am without swimsuits. It's particularly challenging to find stylish options for plus-size women. I'm hoping for a response to my email at [redacted] Please assist us with this issue, as I feel like I've been deceived.

I recently created a new account on Pinterest, but it was unexpectedly suspended due to what they deemed as violating their spam policies. I primarily used the account to look for balloon ideas for my niece's graduation and hairstyles. After asking for a review, Pinterest informed me that my account would not be reinstated due to multiple pins that they considered spam. I admit to possibly pinning the same images by mistake, especially the balloon arrangement. However, the ban seems excessive since I never posted anything and was merely browsing for inspiration. The email I received made me feel unjustly targeted, as if I were a criminal, when all I was doing was seeking DIY ideas. I believe a clearer explanation should have been provided instead of a blanket suspension. I work in a school district with therapists who could benefit from Pinterest ideas for our special needs students. It's disappointing to have been blocked without warning. Thank you, Pinterest, for the heads up, even if it feels harsh.

My account is currently suspended, and I am seeking clarification on the reason behind this action. I want to emphasize that all the pins I saved were derived from existing pins on the site and did not contain any illegal, immoral, or offensive content. There was no content that was anti-governmental, racist, sexually explicit, or involved in any form of exploitation. My pins mainly focused on humor, dogs, and aesthetically pleasing images of women. If there were any issues with the pins, they should have been addressed at the time they were originally posted rather than affecting my account now.

Hello Pinterest, about a month ago, I uploaded some private photos that I discovered are visible on Google when searching for my name. Despite deleting them from Pinterest, they still appear on Google. After researching, I found out I need to contact the webmaster of Pinterest to have them removed. Can you assist me in deleting the following images? Your help is greatly appreciated. These are the important photos that really need to be removed: [list of links]. Additionally, it would be nice if these other images could be deleted: [list of links]. Thank you so much. Have a great day. Best wishes.

I have encountered an issue with a Pinterest board that was originally set to "keep board secret" becoming non-secret without my action. I am receiving notifications from individuals I haven't invited and finding pins on my board that I didn't add. Despite deleting these pins and reapplying the secret setting, the board keeps becoming accessible to others. I am concerned about the security of my account. When attempting to appeal the removal of the board, I encounter a locked icon preventing me from submitting any information. I seek guidance on rectifying these issues and recovering the lost pins without relying on notifications. It is perplexing why the option to appeal was only provided in recent notifications. Your assistance in resolving this unsettling situation is appreciated.

I attempted to create a business account by using my regular Pinterest account, thinking I would have two separate accounts. Unfortunately, the business setup merged with my personal account and took all my boards. I tried to make a new personal account and switched emails but couldn't transfer my boards. Feeling frustrated, I ended up deleting the business account and all the boards I spent years building. I'm quite upset right now. How can I create a distinct business account and retrieve my boards? My personal account email is [redacted], and I changed the business account email to [redacted]

On March 26, [redacted], while using my Pinterest App, I encountered an ad from Berry Look. I made a purchase amounting to $79.80 without checking their reviews first. Realizing my error, I promptly cancelled the order within minutes and requested a refund to avoid charges to my American Express account. Unfortunately, despite multiple attempts, Berry Look has failed to refund me over the past 91 days, providing various excuses. I am taken aback that Pinterest permits a company like berrylook.com to advertise on their platform. I am reaching out to Pinterest for assistance in reclaiming my $79.80 refund for order #E89605 from this questionable company. It would be wise for Pinterest to reconsider their association with them given their negative reviews.

Hello, my name is Tasneem. I am having trouble accessing my Pinterest account. The username is "crzynemo03," but it is linked to my old email "[redacted]" When I logged in from my computer, Pinterest said it was protected and signed me out. I tried to reset my email and password, but since I created the account years ago with my old email, I forgot the password and cannot access the new one sent by Pinterest. I really need access to my account as it has years of pins. Is there a way to transfer the account to my new email or provide access so I can update the email? Thank you. 😊

I've encountered an issue with accessing my old Pinterest account after creating a new one. The problem arises when trying to log back into the old account as it requests a password confirmation email to be sent to the email address associated with the account, which is no longer accessible to me. This prevents me from verifying the password and accessing the account. Is there a way to update the email address for the old account in order to receive the password confirmation email and regain access? I'm currently unable to think of any other way to retrieve access to this account, and it is important for me to do so.

I am experiencing an issue with my images not appearing when I search for images on my pins and boards. None of the suggestions on your issue page address my problem. I would expect that when I search for landscapes, for example, my landscape images would appear on the landscape pages, but they are not showing up. The same goes for my images of antique cars and orchids. How can other Pinterest users view my work if my images don't appear in searches? Should I include more keywords? Is there a way to chat with someone for assistance? This is the fifth email I've sent regarding this issue. I appreciate your help. Thank you. - W. Castner

I am facing ongoing emotional harassment from my sister, Rebekah G., whose Pinterest username is "beckaqueenbitch." On her Pinterest boards, she targets me (Barbara, aka ladybug) and our other sister, Amy. Rebekah has gone as far as making threats towards my grandchildren on her board. She has also posted disturbing content, such as private letters and ominous messages, directed at me and Amy, creating an environment of distress for over four years. Despite taking actions like filing copyright complaints, the situation persists. One board, "inappropriate chuckles," shows the extent of her targeted harassment. The distressing content Rebekah posts is alarming, and I am seeking advice on how to address and stop this continued behavior.