Hello,**I made payment to citi bank credit card through phonepe for Rs.**** on *th Apri...

GetHuman-vsdilip's Trouble Receiving a Payment issue with PhonePe from June 2020

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The issue in GetHuman-vsdilip's own words
Hello,**I made payment to citi bank credit card through phonepe for Rs.**** on *th April. Unfortunately, the payment made was declined. So, again made a payment on *th April. Subsequently, I came to know that both the payment was successfully processed.I spoke to citi bank people and they informed me that they have already refunded the amount to ICICI account of phonepe nodal account on **th April. The UTR number of the transaction is mentioned below**UTR No: CITIN*************I am really frustrated on this issue. I was keep on calling the customer service of phonepe from *th April on this issue with regard to refund of excess payment, but no one is updating me on the status. First customer service told to me to wait till **th April, but I didn't get any response when again i spoke to customer service and they created a ticket number and told me to wait till *st May. However, I did not get any positive response from your end. **So, I already requested customer service representative to give any one of the responsible officer's official email id, but they refused to furnish the same.**I, therefore, request to advise me to whom I should contact to resolve this issue or kindly take necessary action to resolve this issue by refunding my excess payment to my account with in a week's time. **If this issue has not been settled,I have no other option except to approch the legal remedy.**Thanks,*G.Dilip kumar***********

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Trouble Receiving a Payment issue
Reported by GetHuman-vsdilip
Jun 9th, 2020 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 6311 others
0 customers following this

Timeline

GetHuman-vsdilip started working on this issue
Jun 9th 7:16am