How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Philips Sonicare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, next press 2.
Here is how our research team describes the way the Philips Sonicare phone system greets you: Hello and welcome to Phillips, home of America's most loved power toothbrush brand. For English, press 1; for Spanish, press 2, and for French, press 3. Please have your model number, serial number, and date of purchase available. You can locate these numbers on the bottom of your product. This call may be recorded for training and quality purposes. For consumers, press 1, and for dental professionals, press 2.
Below are some clips we've found from Philips Sonicare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and welcome to Philips, home of America's most loved powered toothbrush brand.
For English, press one.
Spanish, press two, and French."
Excerpt from a call with Philips Sonicare
Friday, January 5, 2024 4:53 PM
The first phone menu
"Hello, and welcome to Philips, home of America's most loved power toothbrush brand.
For English, press one.
Spanish, press two.
And French, press three."
Excerpt from a call with Philips Sonicare
Thursday, April 4, 2024 4:32 PM
After you press 1
"Hello, and welcome to Philips.
Home of America's most loved powered toothbrush brand.
Please have your model number serial number, and date of purchase available.
You can locate these numbers on the bottom of your product.
This call may be recorded for training and quality purposes.
For consumers, press one.
And for dental professionals, press two."
Excerpt from a call with Philips Sonicare
Wednesday, February 14, 2024 12:26 AM
What are the hours and when should I call?
Philips Sonicare operates the call center for this 800-682-7664 phone number Mon-Fri 9am-9pm, Sat 9am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 152 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Philips Sonicare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Philips Sonicare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Philips Sonicare is Saturday.The most busy day to call is Thursday, which averages 146% more phone calls by comparison.Again, this is based on a sample of 152 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Philips Sonicare is Wednesday.
Why call this Philips Sonicare number?
Below is a sample of recent calls to Philips Sonicare, and their purpose. Are any of these similar to the reason you are trying to call?
Water picker not working: "I bought a water picker last year, and now it doesn't work."
- From a call lasting 16m 37s , Feb 20, 2024 5:44 PM
Troubleshooting Sonicare toothbrush: "I have had bad luck with my Sonicare toothbrushes this year, they keep vibrating and making a high pitched noise."
- From a call lasting 42m 44s , Feb 19, 2024 9:46 PM
Malfunctioning toothbrush: "I have a toothbrush that won't turn off and has been on all day, blinking fast."
- From a call lasting 16m 8s , Feb 14, 2024 9:59 PM
Seeking rebate team contact: "I need the rebate team's phone number to avoid being transferred."
- From a call lasting 2m 38s , Feb 13, 2024 10:46 PM
Product inquiry: "I have a question regarding the difference between w3 replacement brush heads and g3."
- From a call lasting 12m 9s , Feb 12, 2024 7:38 PM
Ordering food items: "I would like to order two crusts and a loaf of bread."
- From a call lasting 9m 11s , Feb 10, 2024 7:52 PM
Loose metal stem: "The metal stem that the brush goes into is loose and not working effectively, hoping for repair or replacement."
- From a call lasting 11m 47s , Feb 4, 2024 3:27 PM
Faulty Philips Sonicare toothbrush: "My Philips Sonicare toothbrush stopped working, even though it lights up when placed on the charger."
- From a call lasting 10m 55s , Jan 10, 2024 6:57 PM
Order inquiry: "I ordered two hundred and seven items around Christmas time."
- From a call lasting 1m 9s , Jan 8, 2024 7:28 PM
Charger replacement inquiry: "The charger for my Santa toothbrush is not working right and I need a replacement."
- From a call lasting 5m 51s , Jan 5, 2024 4:53 PM
More Ways to Contact Philips Sonicare Customer Service
There are of course other ways to contact Philips Sonicare customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Philips Sonicare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Philips Sonicare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Philips Sonicare agent. This phone number is Philips Sonicare's best phone number because 3,648 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-682-7664 include and other customer service issues. Rather than trying to call Philips Sonicare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Philips Sonicare has 1 phone number. It's not always clear what is the best way to talk to Philips Sonicare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Philips Sonicare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Philips Sonicare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.