Philips Norelco Customer Service Issues

The blade on the Phillips Norelco OneBlade is delicate and costly. As a local barber in Kansas City, I suggested this tool to many clients based on positive feedback and my own experience using my brother's blade. However, I was disappointed when the blade snapped off the shaver head after just a month of owning it. Replacements are pricey, and I'm unsure if this was a one-time issue or if blades are generally fragile. I cannot recommend a fragile product to clients. I would appreciate a complimentary replacement blade to continue using this excellent shaver. Thank you.

On June 4, [redacted], I ordered a smart clean unit (part #[redacted]03) from your parts department, with Order # 1-[redacted]. The package arrived via UPS on June 7, [redacted]. I was informed at the time of purchase that the unit came with a 2-year warranty but needed registration. I tried to register it online upon receipt but encountered issues. Despite speaking with customer service representatives, I was told there is no warranty for this product. Both smart clean units I have owned failed after about a year of use, displaying similar issues where they do not dispense cleaning fluid onto the shaver cutting heads during the cleaning cycle. Disappointed with the product quality and lack of effective customer service, I am disheartened and will not be purchasing any more Phillips products. A 10% coupon was offered, which I declined. I have the unit ready for return, and I am unsure if there is anything that can be done to appease my frustration. - Marvin H., [redacted] Eddington Rd., Spring Hill, FL [redacted].

My name is Bob M. I'm 68 years old, and I have been using Norelco shavers since I was a child. Approximately 6 months ago, I bought a Norelco [redacted] series shaver from Costco, despite reading several negative reviews about this model. It included an extra set of blades, so I thought it was a good deal. Unfortunately, I have discovered that the reviews were accurate. This shaver doesn't shave as closely as my previous models, even after switching to the new blades. I am considering if there are better blades available that could provide a closer shave. Although it was not a budget shaver, I found better results with my old Aquatec [redacted] series shaver. I would appreciate any advice on this matter. Thank you.

We bought a Philips Norelco OneBlade hybrid electric trimmer and shaver, model OP2520/70, via Amazon.com on March 5, [redacted]. Unfortunately, starting around July 18, [redacted], it began shutting off randomly even while plugged in. It turns off when the position changes or if it encounters a rough skin spot, despite changing the blades. We are looking to either return or replace the shaver, as four months of use for such an expensive product is disappointing. How can we proceed with this process? Alternatively, how can we arrange for a repair? Living in Greenville, SC, has made it difficult to find a local service center for this issue. Appreciate any assistance you can provide. Best regards, William F. and Meredith G. Robertson

On Facebook, I previously praised Philips-Norelco, but I had a disappointing experience with their customer service. Brian advised me to send my razor for battery installation via FedEx, promising it would be handled at no cost. However, I received a part from a different shaver in return. Marie informed me they don't replace batteries and couldn't locate my razor despite delivery confirmation. They mentioned assigning a Support Specialist, but I haven't received a call. The razor I sent, Spectra, now sells online for around $[redacted], a significant increase from the $89 I paid years ago. Update: After speaking to Toni D. for the third time, she mentioned the razor's age and warranty status, indicating it might not be replaced without manager approval. I'm hoping Philips-Norelco can locate and return my shaver promptly, and I'm interested in knowing how they plan to rectify this situation. My razor was delivered to the Lockbourne, Ohio office.

I am disappointed by the response I received regarding my recent order in July (#F[redacted]64E) for replacement blades for my SensoTouch 3D shaver. As a loyal customer of over 40 years, I have been satisfied with your products until now. The plastic cap protecting the shaver head was tightly manufactured, causing the blades to fall apart when I tried to remove it. The shaver is now unusable as a result. When I contacted customer service, I was informed there was no warranty. I only seek an adjustment for these blades, which are only two months old and now unusable through no fault of my own. Regrettably, I am now considering purchasing a Braun shaver instead. Your feedback on this matter would be greatly appreciated. Thank you.

On November 30, [redacted], I reached out to the number provided in my Norelco shaver booklet to purchase replacement blades. The customer service representative processed my request and attempted to charge my credit card. I was informed that the transaction was declined, attributed to website issues, and that I should expect a follow-up within 24 to 48 hours. However, no one contacted me after the given timeframe. Subsequent calls on December 3 and 6 yielded no resolution. The representatives mentioned delays in credit unblocking and escalation to a Supervisor, but ultimately, no action was taken. Despite expressing my frustration and requesting assistance, no meaningful response or Supervisor intervention was provided. Waiting for six days without a resolution or communication is unacceptable. I intend to escalate my concerns to Consumer Reports to highlight the poor service experienced and urge the company to address these recurring issues promptly.

I purchased a Philips Norelco razor from Walmart in early June [redacted]. Unfortunately, it started malfunctioning on November 6, [redacted], and wouldn't cut or recharge properly. I then bought another razor on November 8, [redacted], but it also stopped working after three months around February 4, [redacted]. This one had the same issues with cutting and charging. I decided to buy a Philips Norelco Series [redacted] from Target on February 7, [redacted], but it also broke down on April 18, [redacted], with similar problems. I am disappointed in the lack of reliability in your products. Despite their sleek appearance, they seem to be disposable after a short period of use. This experience has led me and my family to no longer be loyal customers. I plan to share my disappointment with others, including on Facebook. It's frustrating to have wasted money on these products. Regards, Frank B. Houston, TX

Order # [redacted]5 I placed my order on April 22nd. I got a confirmation from Philips that a FedEx label was created on April 24th. Despite this, by May 1st, FedEx tracking showed that they hadn't received the package. I called Philips on May 1st and was told the shipping was expedited. However, by May 9th, I hadn't received the package and FedEx's tracking only showed that a label was created. I called Philips once more on May 9th, and they assured me they'd trace the package and I'd receive it in 2-3 days along with an email confirmation. Today, May 12th, I haven't received my order, any update from Philips, or a package from FedEx. This situation is unacceptable. Before I escalate this further, I need one of two resolutions by the end of Monday, May 13th: either ship my order with FedEx for delivery on May 14th, or provide an immediate full refund to my account by the same date. Ryszard H.

I own an older Norelco Speed XL shaver with original parts. The blades are starting to dull, but the charger is Model 8000X/C with a 420ma polarized plug. Is it possible to purchase new blades for this model? I am happy to provide a testimonial in exchange for new blades if needed. The shaver has maintained a full charge even after daily use. Could you please provide the specific model number and where I can order replacement parts? Thank you for the smooth shaves and top-notch quality! - Ken C., CDR US Navy, Retired

I visited usa.philips.com to buy new blades (P/N: [redacted]61) for my [redacted] trimmer, which I really like. Unfortunately, they were not available, which was disappointing. Strike 1. I wanted to inquire about the availability through email but I only found phone and chat options. Strike 2. The chat was closed over the weekend, which wasn't convenient. Strike 3. The email symbol led to "Support Forums," where customers have to seek help from each other instead of providing direct email support. Strike 4. Even the "Customer Service" option under email led to leaving a comment, not a direct email contact. It created confusion, and I will share my story on their forums too. This experience showcased Philips' flawed support system.

I recently purchased your OneBlade razor, model QP-[redacted], for nearly $80. Unfortunately, I've encountered multiple issues with it. After using it a couple of times, I noticed it had a slow charge. One morning, while I was in the bathroom making breakfast, the lights went out, and there was a popping sound. The razor caused a significant electrical problem, nearly welding itself into the outlet. Additionally, when dealing with this issue, I dropped the razor about 16 inches into the sink, resulting in the size adjuster breaking in half. I would return it to Walmart, but I no longer have all the packaging it came in, including the charger. I urge you to address the faulty charger to prevent any safety hazards for future customers. Thank you for your attention to this matter.

I bought model #[redacted] at Kohl's Department Store in Manahawkin, N.J. on September 15, [redacted]. The shaver worked well until June [redacted], but started losing battery power with each use. Even after recharging, it failed to start. The unit has a two-year warranty, so I would appreciate a credit towards buying a different model instead of a repair, especially since this shaver was very cheap when I got it. I've been using Norelco products for 65 years without any issues until now. Please let me know the status of my request. Thank you.

I purchased a Norelco Rototractn electric razor at the VA commissary in Houston, but I am facing issues with the battery not charging. Unfortunately, I haven't been able to locate a service center in Houston, and the VA is out of stock as I bought their last one. I am hoping to have this razor fixed or exchanged. Being an 87-year-old Korean War veteran, I have limited computer skills, only using email. Additionally, I have been unable to find a serial number on the razor for registration purposes. Thank you for your assistance. Thank you, Lt. Joe S. Price Sr.

I have a Phillips Norelco shaver that resembles an older version of the [redacted] model. Recently, the low battery indicator (orange colored) has been displaying, and despite charging it with the usual charger for 2 days, it hasn't improved. Typically, during charging, a white battery symbol appears, but now it only shows the orange battery symbol. I'm concerned about what this change in indicators means and if there might be an issue with the charger. How can I go about resolving this matter?

I purchased the Morello Series [redacted] shaver last fall. After about a year of use, I felt compelled to share my disappointment. In my experience, this shaver is perhaps one of the worst I have ever owned. It seems to miss more hair than it actually shaves. Despite having light-colored hair, a few hairs always seem to escape its path and grow back quite noticeably. I had a basic Morello shaver before this, and I never encountered such issues. The decision to upgrade to the higher model now seems like a regrettable choice. In addition to its performance, I find it inconvenient that I have to detach the head to use the trim feature, unlike the simpler model with a flip-out trimmer. I am now considering purchasing a different brand for my next shaver.

I purchased the Phillips Norelco OneBlade shaver at Walmart for $25. The shaver functions properly, but I would like to address the challenging packaging. Retrieving the razor from the hard plastic casing was extremely difficult. It required the use of a knife, scissors, and wire cutters to extract the product. While I understand you may not be directly involved in the packaging, I wanted to bring to your attention the frustration it caused. Is there a way to improve the packaging for a more user-friendly experience?

To Norelco, I encountered a design problem with your shavers. I own two Norelco rechargeable shavers, and the chargers look identical and can be used interchangeably. However, the voltages are different, which is hard to determine due to the tiny, low-contrast text. It would be greatly beneficial if you could make essential information more legible. Additionally, since the connection is the same, having different voltages could lead to confusion. It might be useful to consider making the connectors different to prevent using the wrong charger. Thank you for your assistance.

Dear Customer Support Team, I have been a loyal user of your products for many years, particularly the Phillips Norelco Electronics Speed-XL 8140XL. Unfortunately, I recently encountered an issue where my shaver stopped charging. I have confirmed with a voltage meter that there is power coming out of the charger, but the shaver is not holding a charge. Despite cleaning all the contacts with alcohol, the shaver still refuses to charge. As a long-time user of this product, I am wondering if there is any possibility of a warranty or assistance available to help resolve this issue. I appreciate your attention and look forward to your response. Sincerely, T. A.

Hello Philips Customer Service, I received the SatinShave Prestige as a Christmas gift and have been using it on my legs. Despite giving it several weeks of use, I noticed that the razor's size seems too big. Initially, it struggled to cut stubble, and even after letting my leg hair grow out and adjusting pressure and direction, it still left a lot of stubble, especially on the front of my legs. For a $60 product, I expected better results. As a 35-year-old woman recovering from a traumatic accident in [redacted], I find shaving with a regular razor difficult due to my physical limitations. I have tried using the razor in the shower while seated on a chair and have experimented with both wet and dry shaving methods. I wonder if a smaller razor size might address some of my concerns. I would appreciate it if you could consider sending me a different product to try or provide a partial refund. I will continue using the razor, albeit with disappointment, as it was a gift from my husband who was proud to help me. Thank you for your attention to this matter.