We purchased a Philips Norelco OneBlade hybrid electric trimmer and shaver, OP******* f...

GetHuman915733's customer service issue with Philips Norelco from July 2018

Help with my Philips Norelco issue
The issue in GetHuman915733's own words
We purchased a Philips Norelco OneBlade hybrid electric trimmer and shaver, OP******* from Amazon.com on March *, ****. On or about July **, ****, it began to turn off, even when plugged into an outlet. Since then, it will turn on sporadically, but turns off when its position is changed or when it hits a rough spot on the skin. We have changed blades, to no avail.**We want either to return it and*or have it replaced. Four months' use is not enough for such a costly shaver. How can we do this? **In the alternative, how can I get it repaired? I live in Greenville, SC, and have not been able to locate a place to have this done.**Please help. Thanking you in advance,**William F. and Meredith G. Robertson
GetHuman915733 did not yet indicate what Philips Norelco should do to make this right.
I have an issue with Philips Norelco too
How GetHuman915733 fixed the problem
Shaniqua helped me contact Amazon.com, where we bought the shaver, and they are going to replace it.
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Philips Norelco

Customer service issue
Reported by GetHuman915733
Jul 25th, 2018 - 10 mons ago
I have an issue with Philips Norelco too
Fixed
GetHuman915733 shared how to fix
Seen by 14 customers so far
Similar issue to 30 others
0 customers following this
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Timeline
GetHuman915733 started working on this issue
Jul 25th, 2018 3:50pm
GetHuman915733 confirmed the issue is fixed. Hooray!
Jul 25th, 2018 6:05pm
GetHuman915733 confirmed the issue is fixed. Hooray!
Jul 26th, 2018 6:50pm