The blade of the Phillips Norelco one blade is super fragile and expensive. I am a loca...

GetHuman749958's customer service issue with Philips Norelco from June 2018

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Help with my Philips Norelco issue
Before contacting them, items GetHuman749958 may need:
Where was the item purchased, Order number (if applicable), and Billing address
GetHuman749958's next move: have a Philips Norelco rep call.
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The issue and preferred resolution, in GetHuman749958's own words:
The blade of the Phillips Norelco one blade is super fragile and expensive. I am a local KC barber and have recommended this tool to several of my clients because I have heard great reviews and have used the blade a few times which was owned by my brother. So I was disappointed when I bought it and the blade broke off the head of the shaver after only a month of owning it. It wouldn’t be a huge deal except the replacements are expensive. I am not sure if the blade simply was just a weak exception or if all blades break easily, but I won’t recommend a fragile product to my clients. I would be glad if I could receive a complementary replacement blade and be able to continue enjoying a great shaver. Thank you.
I trust that Philips Norelco will make this right and come up with a resolution that is fair.
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Philips Norelco

Customer service issue
Reported by GetHuman749958
Jun 4th, 2018 - 16d ago
I have an issue with Philips Norelco too
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Seen by 2 customers so far
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Timeline
GetHuman749958 started working on this issue
Jun 4th 9:09pm