I received a prize from Marlboro which is an-e-visa card (electronic card) and I have e...

GetHuman3373350's customer service issue with Philip Morris from August 2019

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The issue in GetHuman3373350's own words
I received a prize from Marlboro which is an-e-visa card (electronic card) and I have emailed Marlboro a number of times, since the card does not work, and everywhere that I have used the card to make purchases under the card limit, and I repeatedly get the message that the card is invalid and is not accepted, and canno*t be used.*I have yet to receive any reply from, many emails I have sent to Marlboro promotions, and have received nothing back concerning my problem. I tried to contact Marlboro via their Cust. Serv. Number and the *st question I am asked is if I am ** years old, or older, and they state that they can only accept the word' 'Yes' or 'No' verbally stated over the phone.*I am retired, but still, teach anyone what to watch out for, and how easy it is to be scammed by hackers, and the main group they hackers try to get to is senior citizens, who only use their computer occasionally and the *st topic I teach is phone calls, that ask you if this s* and so (your correct name) and if they correctly have your name, they require just a plain old yes or no answer.*If you answer 'YES' they hang up, because since they have your voice recorded with the word YES, they have your permission via you actual voice recorded to go out and purchase high ticket items, from a pack of gum, to a new automobile delivered to their address, and they since your name, and when you receive your credit card statement, they start ruining your life with buying anything they can, and you are responsible for the cost of all the items, which can run into the hundreds of thousands of dollars, and most senior citizens do not live long enough to clear their names, because the hackers are not in the US, but some European or middle eastern country, and cannot be prosecuted. Only with the assistance of the UN, Interpol, and other Worldwide security organizations with the authority to access those countries and have an idea of who and where the hackers are, but they are overwhelmed with requests for help, and the hackers use just their computers to do the dirty work via apps or programs they have written, so they can go to work, go o*n vacation, and their computers are draining all of your bank accounts, credit cards, retirement accounts, savings accounts, checking, to the point they don't stop when you are out of funds, they go on until you are *being called and trailed by various organizations in the US, including the CIA and FBI, and other covert groups in our government whose job is to find you, and tell you to pay up, or you will go to prison.*Even if you go to court, and the hackers who have done the damage are also in court, all their lawyers have do is playback your 'name and YES' which the hackers have recorded.*Well, my issue with the e-credit card from Marlboro, I finally found the number to call them, and when I was connected, the *st question I was asked was my name and was I over ** years of age, and I gave them my name, spelled it out,. but refused to say the word ' YES ', since I am ** years old, born on *********, and that should suffice. as proof that I was of age. The Lady I spoke with at Marlboro firmly stated that unless I gave him a Yes or No, that would end the phone call. I told her that I would not say the word, YES, but I said Affirmative, which would make any judge in the USA wonder why I did not say YES if I was in court fighting the hackers, and their recording of me stated affirmatively, and my date of birth, not the YES or NO.*Well, now my phone number is blocked by Marlboro, and I will take Marlboro's blocking and the usage of the word Yes or No to the National and World Media if necessary if my phone number is not removed from Marboro's blocked Data Base, and being disabled and handicapped, that will just add the cherry on top of my whipped cream defense when I go on visible Media (Television).*So, Philip Morris or Marlboro, if my Cel Phone number (the only phone number I have is not removed from the blocked database of phone numbers, and the problem with my $** dollar e-p-credit card is not addressed I will, without hesitation, go to any and every Media Organization that is willing to listen and place my story for everyone to view on TV. Asking the person's date of birth should be sufficient.*I have * issues...the fact that my Cell phone number is blocked by Marlboro, and my ecard visa gift from Marlboro does not work and is not accepted at places like Amazon, Best Buy, Parts Express, and other reputable online retailers. So I cannot get anyone to assist me, since my phone ***-***-****

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Philip Morris

Customer service issue
Reported by GetHuman3373350
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 214 others
0 customers following this
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GetHuman3373350 started working on this issue
Aug 5th, 2019 6:56pm

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