Gentili signori,*volevo segnalarvi il pessimo sevizio assistenza clienti di IQOS. Dopo...

GetHuman2212977's customer service issue with Philip Morris from February 2019

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The issue in GetHuman2212977's own words
Gentili signori,*volevo segnalarvi il pessimo sevizio assistenza clienti di IQOS. Dopo varie segnalazioni per il riconoscimento di un vaucher legato ad una vostra promozione chiamata Net* , dopo l'ultima risposta ricevuta nella quale specificavano che avevo diritto all'erogazione del voucher ma "avrei potuto attendere qualche giorno" , senza specificare il motivo. Siamo giunti ad * settimana di attesa senza aver ricevuto nulla. Inoltre ho provato a ricontattare il servizio clienti IQOS pi* volte via e-mail e sulla pagina ufficiale facebook, senza ricevere pi* alcuna risposta. Non credo che ignorare un cliente sia un giusto e corretto modus operandi! Nell'attesa di un vostro riscontro, mi auguro riusciate a risolvere il problema. Distinti saluti*Giuseppe Peluso
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Philip Morris

Customer service issue
Reported by GetHuman2212977
Feb 15th, 2019 - 9 mos ago
I have an issue with Philip Morris too
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Seen by 2 customers so far
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GetHuman2212977 started working on this issue
Feb 15th 12:03pm