Hello, my name is Robert Fairweather. I have purchased cigarettes from a gas station co...

GetHuman2029474's customer service issue with Philip Morris from January 2019

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The issue in GetHuman2029474's own words
Hello, my name is Robert Fairweather. I have purchased cigarettes from a gas station convenience store in Myrtle Beach for the last several months and yesterday I realized that the Marlboro special was going on Vera when you buy two packs of cigarettes you receive $*.** off. I was not receiving this discount by the convenience store where I am shopping. I asked them why this is not being applied they said that it was something with the register and they couldn't do it. So by my calculations at this point as the special has been going on I've purchased ** two packs of cigarettes and did not receive the $*.** off. I would like to know if there is something that can be done to get my money back or to get some type of a coupon so I can be compensated for the money that is not being taken off. Also, there may need to be a letter or email or communication sent out to all establishments that sell your products and they are told that they have to administer any reductions in price according to guidelines. I have a picture of the discount display at the convenience store were clearly states that all Marlboro products get $*.** off for buying two packs. At this point I am owed $**.**. if this is something that's going on other locations nationwide I would imagine that your company owes a lot of people a lot of money.** my phone number is *********** and my email is *****@***.com.**Thank you
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Philip Morris

Customer service issue
Reported by GetHuman2029474
Jan 24th, 2019 - 3 mons ago
I have an issue with Philip Morris too
Not resolved
Seen by 7 customers so far
Similar issue to 54 others
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Timeline
GetHuman2029474 started working on this issue
Jan 24th 1:31pm