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The issue in GetHuman-fcunniff's own words
We did not get our paper on Saturday. It was delivered late the next morning. Usually, when this happens, the Sunday paper is delivered at the same time, but the Sunday paper was not included. We called and the Sunday paper was delivered late Sunday afternoon. We did not get a paper on Monday. We called and were told one would be delivered, but it was not. We did not get a paper on Tuesday. We called and were told it was too late (called before *:** am) and we were issued a credit. Was told on both Monday and Tuesday that a manager would call us but they did not call either day. Our papers are usually delivered late (after noon) on Saturday and Sunday. You have a serious delivery problem and if it is not resolved soon we will not be renewing when our subscription is up in February. Our neighbors are experiencing similar problems and are equally disgusted with your service. My brother-in-law who lives in the same development (Foxfield at Naamans Creek) said his Sunday paper was delivered sometime after *:** pm. They went out at *:** and the paper had still not been delivered. It was in their driveway when they got home around midnight.
GetHuman-fcunniff did not yet indicate what Philadelphia Inquirer should do to make this right.
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