I've been waiting since about *pm for someone to come turn my gas back on after road wo...

GetHuman-debjosep's customer service issue with Philadelphia Gas Works from June 2018

Help with my Philadelphia Gas Works issue
I've been waiting since about *pm for someone to come turn my gas back on after road work on my street this afternoon. I was told at *:** that someone would be here shortly. Then after *pm I called and got the emergency number, where I was told they had no information for me except that PGW reps worked until midnight, so I'll just have to wait. This is not helpful, and I don't think I'll welcome a midnight knock at my door. I ***ume I've been forgotten about. If not, I deserved a phone call hours ago so that I could have changed my evening plans.
I trust that Philadelphia Gas Works will make this right and come up with a resolution that is fair.
Help with my Philadelphia Gas Works issue
How GetHuman-debjosep fixed the problem:
Waited and waited and they finally arrived at **pm, * hours after promised.
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Philadelphia Gas Works

Customer service issue
Reported by GetHuman-debjosep
Jun 6th, 2018 - 2 mons ago
I have an issue with Philadelphia Gas Works too
Fixed
GetHuman-debjosep shared how to fix
Seen by 3 customers so far
Similar issue to 425 others
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Timeline
GetHuman-debjosep started working on this issue
Jun 6th 10:43pm
GetHuman-debjosep shared this issue with others over email
Jun 6th 10:43pm
GetHuman-debjosep indicated the issue is not fixed yet.
Jun 7th 1:38am
GetHuman-debjosep confirmed the issue is fixed. Hooray!
Jun 7th 11:59pm