Event: Chula Vista E "H" St. Black Friday, Nov. **, **** **:** AM.*My husband and I spe...

GetHuman-reeline's customer service issue with PetSmart.com from November 2018

22 views | 45 similar | 0 following
Help with my PetSmart.com issue
GetHuman-reeline's next move: call PetSmart.com.
The best way to get your problem resolved is to tap the button below to start calling PetSmart.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-reeline may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-reeline's own words
Event: Chula Vista E "H" St. Black Friday, Nov. **, **** **:** AM.*My husband and I spent $***.** @ PETSMART. We are PETSMART established clients for about ** yrs. or more. Our cats are getting old now. Products we bought include ** Fancy Feast Cat Foods. The name tag is Jenny, who checked us out. It took longer than normal checking us out because she manually counted the FF ** cans by group of **'s. If less than **'s, my husband had to go back to the shelf to complete the group by **s. If not, she won't accept the coupons. I told her this, " to scan the coupons, (she sorted that handed to her.) scanner will reject them if not qualified, but with deaf ears. I was persistent because that's how should it be done. * times I said it. She told us this, "someone was watching and she will be in trouble by not counting manually one by one." WHAT ? I know in my heart she's making up story. That's the normal procedure of checking out anywhere, groceries and PETCO, but NOT with Jenny. By counting manually the ** FF cans, we held the line back. Some moved to the next cashiers. First time ever happened @ PETSMART. (Joyce, now retired, colleagues and the current cashiers never done it to us, just Jenny.) Our time is as valuable as hers and anybody else. It's Black Friday, we got inpatient at the checkstand ! I wanted to forget everything and leave, but my husband won't like it. *We went to PETCO afterward. No manual counting by **'s. Scan the FF and took the coupons that Jenny refused to take. I got the impression that Jenny doesn't have pets. She doesn't realize how important for pet parents that every penny helps. To save cat's lives, we we sacrifice for them. **If you care to see any proof of purchase, the receipt, will be happy to mail it. **SOMEONE SHOULD TALK TO JENNY BEFORE SHE PISSED OFF OTHER PETSMART CUSTOMERS.

GetHuman-reeline did not yet indicate what PetSmart.com should do to make this right.

How GetHuman-reeline fixed the problem

We are waiting for GetHuman-reeline to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common PetSmart.com customer problems.
How Do I Transfer a Petsmart Gift Card to Another Account?If I Don't Claim a Petsmart Gift Card, What Happens?
Do you have a customer issue as well?
We can help you get PetSmart.com's attention and get better help faster. Tap below to get started.
Having PetSmart.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-reeline fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-reeline
Nov 29th, 2018 - 4 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 45 others
0 customers following this


GetHuman-reeline started working on this issue
Nov 29th, 2018 9:06pm
GetHuman-reeline shared this issue with friends on Facebook
Nov 29th, 2018 9:08pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies