Event: Chula Vista E "H" St. Black Friday, Nov. **, **** **:** AM.*My husband and I spe...

GetHuman-reeline's customer service issue with PetSmart.com from November 2018

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The issue in GetHuman-reeline's own words
Event: Chula Vista E "H" St. Black Friday, Nov. **, **** **:** AM.*My husband and I spent $***.** @ PETSMART. We are PETSMART established clients for about ** yrs. or more. Our cats are getting old now. Products we bought include ** Fancy Feast Cat Foods. The name tag is Jenny, who checked us out. It took longer than normal checking us out because she manually counted the FF ** cans by group of **'s. If less than **'s, my husband had to go back to the shelf to complete the group by **s. If not, she won't accept the coupons. I told her this, " to scan the coupons, (she sorted that handed to her.) scanner will reject them if not qualified, but with deaf ears. I was persistent because that's how should it be done. * times I said it. She told us this, "someone was watching and she will be in trouble by not counting manually one by one." WHAT ? I know in my heart she's making up story. That's the normal procedure of checking out anywhere, groceries and PETCO, but NOT with Jenny. By counting manually the ** FF cans, we held the line back. Some moved to the next cashiers. First time ever happened @ PETSMART. (Joyce, now retired, colleagues and the current cashiers never done it to us, just Jenny.) Our time is as valuable as hers and anybody else. It's Black Friday, we got inpatient at the checkstand ! I wanted to forget everything and leave, but my husband won't like it. *We went to PETCO afterward. No manual counting by **'s. Scan the FF and took the coupons that Jenny refused to take. I got the impression that Jenny doesn't have pets. She doesn't realize how important for pet parents that every penny helps. To save cat's lives, we we sacrifice for them. **If you care to see any proof of purchase, the receipt, will be happy to mail it. **SOMEONE SHOULD TALK TO JENNY BEFORE SHE PISSED OFF OTHER PETSMART CUSTOMERS.
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PetSmart.com

Customer service issue
Reported by GetHuman-reeline
Nov 29th, 2018 - 6 mons ago
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GetHuman-reeline started working on this issue
Nov 29th, 2018 9:06pm
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Nov 29th, 2018 9:08pm