On Saturday I brought my dog snickers to Banfield for her appointment, but with a mixup...

GetHuman984494's customer service issue with PetSmart.com from August 2018

Help with my PetSmart.com issue
The issue in GetHuman984494's own words
On Saturday I brought my dog snickers to Banfield for her appointment, but with a mixup they said they would offer a free nail trim. As soon as I got my dog Home she started limping a little, I thought nothing of it at first but then as Sunday came she was limping more and it was getting worse. Come to realize that the team*At Banfield cut one of her nails too short and now she’s in extreme pain now, favoring her foot and won’t even let me touch it. Please help*Me. I believe I should go to Petsmart tomorrow morning ASAP to have them look at her and demand a pain killer for her free of charge since they caused the injury. What are your thoughts about this situation. *Sarah
GetHuman984494 did not yet indicate what PetSmart.com should do to make this right.
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How GetHuman984494 fixed the problem
It is fixed but after my dog gets her shots she will no longer be going to Banfield
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Customer service issue
Reported by GetHuman984494
Aug 13th, 2018 - 7 mons ago
I have an issue with PetSmart.com too
GetHuman984494 shared how to fix
Seen by 3 customers so far
Similar issue to 11 others
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GetHuman984494 started working on this issue
Aug 13th, 2018 8:48am
GetHuman984494 confirmed the issue is fixed. Hooray!
Aug 15th, 2018 1:18am