I purchased tires online from PB because I wanted to get the "buy * get *th free" offer...

GetHuman1696030's customer service issue with Pep Boys from December 2018

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The issue in GetHuman1696030's own words
I purchased tires online from PB because I wanted to get the "buy * get *th free" offer. But when I ordered, I only had the option to purchase * tires. They arrived at the house today, however when I call any of the shops, they tell me to call corporate office. So my question is, how do I get the *th tire? Do I take it to a shop and they provide the *th one and install them for me? HELP! My order number is **********.*Kenneth Pulverenti****-***-*****Whittier, Ca.
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Pep Boys

Customer service issue
Reported by GetHuman1696030
Dec 5th, 2018 - a mon ago
I have an issue with Pep Boys too
Not resolved
Seen by 3 customers so far
Similar issue to 28 others
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Timeline
GetHuman1696030 started working on this issue
Dec 5th, 2018 5:19pm