I had $****.** of work done on my car which included tire rotation and * new tire insta...

GetHuman-sarahndi's customer service issue with Pep Boys from May 2018

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The issue in GetHuman-sarahndi's own words
I had $****.** of work done on my car which included tire rotation and * new tire installations. Several days later * of the wheels are cracked at the spokes. One on the passenger side of the car and two on the drivers side. I spoke with the store manager who said he had to wait until his tire guy showed up for work at ** am to look at the wheels. I informed the manager that I had to go to work and I would be available at * pm so I could come back before the store closed at *pm. He responded by telling me that the store closes at *pm. I arranged to come back the following day to speak with the manager further. The next day the floor staff said he wouldn’t be at the store until Friday. When I returned Friday the manager was on lunch and would return at ***pm. I feel that I’m getting the run around from the employees including the manager and assistant manager. I would simply like to have this issue made right.
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Pep Boys

Customer service issue
Reported by GetHuman-sarahndi
May 11th, 2018 - 10 mons ago
I have an issue with Pep Boys too
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Seen by 5 customers so far
Similar issue to 339 others
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Timeline
GetHuman-sarahndi started working on this issue
May 11th, 2018 9:15pm
GetHuman-sarahndi indicated the issue is not fixed yet.
May 19th, 2018 10:13pm