I have two different account numbers and bills. Renewal is supposed to be ********** fo...

GetHuman-jkmastra's customer service issue with People Magazine from January 2019

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The issue in GetHuman-jkmastra's own words
I have two different account numbers and bills. Renewal is supposed to be ********** for People Magazine $***.**, * equal payments of $**.**, for which I’ve sent three checks $**.** each that haven’t been processed by you and are missing. Perhaps you can explain to me where my three checks are that I mailed you. When I input this account number ********** into your payment system it says that account number doesn’t exist so where are the checks I sent for renewal? I have a current subscription account number ********** and two bills for $**.**. When I click on that to pay it it comes up with an installment of $**.** when Installments are supposed to be $**.** each so where does this figure of $**.** come from? Plus your system doesn’t allow payment of $**.** and two payments of $**.** would be $**.** and not $**.** which is wrong as monthly installment is supposed to be $**.**. And the last bill says my subscription will be suspended for non-payment. Which one, the current one or the renewal? I agreed to $***.** for the renewal with four equal payments of $**.**. If you want me to renew send me a new bill that reflects the correct installment figure $**.** (* payments) and not $**.**. And I want to know what you did with the checks I sent you $**.** each. If this billing issue isn’t resolved, we won’t be doing any further business and I won’t be renewing my current People subscription when it runs out. The fact that you won’t accept phone calls is outrageous when there is a billing problem like this.

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People Magazine

Customer service issue
Reported by GetHuman-jkmastra
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 2325 others
0 customers following this

Timeline

GetHuman-jkmastra started working on this issue
Jan 9th, 2019 3:29pm

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