I filed a claim and was told that there was something wrong with my claim and that I ne...

I filed a claim and was told that there was something wrong with my claim and that I need to call *** *** ****. I have been calling for months and I can’t get through to an agent due to the phone lines are always busy. I would like to talk to an agent about what is wrong with my claim so it can be resolved. I have also tried talking to someone online and that too did not work due to there being so many people wanting the same thing by speaking to someone. I emailed as well and got a response that my email was received but no help as to how the claims process can be solved or how I can get in touch with an agent. I would like my claim to be processed or talk to an agent. I did my bi-weekly claim this past Sunday and it said my claim was not processed to call *** *** ****. I don’t know what else to do at this point since it seems like I’ve tried all my options, pls get in touch with me via email or phone *** *** ****.